UK Deliveries:

We offer several UK delivery options such as:

Standard Next day delivery between 09:00 – 18:00
Enhanced deliveries such as Pre 12:00, Pre 10:00, Pre 09:00 and Saturday deliveries.

Delivery charges apply to all orders (with exception of collections) additional charges differ depending on the level of service chosen.

All orders required for a next day delivery must be placed before 15:00, Monday to Friday with the exceptions of bank holidays and all weekend. Orders placed on a Friday will be delivered the next working day unless Saturday delivery has been requested.

(Next day deliveries are not guaranteed to Northern Island, Scottish Highlands and some remote areas of Wales)

International delivery:

Information coming soon…

Refunds and Returns

All orders from Sonic Fire & Security Ltd may be returned within 30 days for a full refund provided they are returned as new and complete with its original packaging, accessories and manuals etc.

All returned merchandise must be returned in the original packaging including manuals, accessories, cable, etc. All free items must be returned together with purchased item in order to receive a full refund.  Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 30% of the cost of new items returned. Damaged or incomplete items which cannot be resold will affect the amount refunded against your order/returned items. Any vouchers or gift certificates earned through a purchase order which is then subsequently returned for refund, such vouchers or gift certificated will therefore become void.

Sonic fire & Security is not responsible for the shipping costs of items return for credit/refund or any damages incurred to the goods during transit. Items returned should be packed carefully to avoid damages. Please be advised that standard postal services cannot be tracked and therefore recommend using a delivery service offering tracking information and/or insurance on lost items, as Sonic Fire & Security will not issues credits or refund without confirmation of receipt.

Customers should inspect all goods upon receipt and within 10 days of receipt report Sonic Fire & Security Ltd of any shortages or defects in materials provided or workmanship. Customers have the right to cancel any orders within 7 working days without reason, delivery costs on returned items are at the cost of the customer. This does not affect your statutory rights as a consumer.